Privacy

Browsing the site

You can look at every status page without an account. Fonts are served from this site. Before anything for statistics or advertising is loaded we ask for your permission, as described under “Cookies, statistics and ads” below.

The servers that run this site may keep standard access logs, which include IP addresses, for a short time to keep the service running and to fight abuse.

Reporting a problem

When you press “I have a problem” we store the service, the kind of problem you chose and the time.

We also store an approximate location. It is worked out from your IP address when you send the report, either from the location our network provider adds to the request or from a downloaded IP geolocation database. It is a country and, where it is known, a city with its position rounded to about a kilometre. It can be wrong: a VPN or a mobile network can put you in another place.

We do not store your IP address. To count one report per person every 10 minutes we store a one-way code made from your IP address and browser, which cannot be turned back into either.

A city is shown on a public page only when several people reported from it in the same 24 hours, so a single person cannot be picked out.

Reports are deleted after 30 days.

Checks that you are a person

When you create an account, ask for a password reset link or report a problem, we may ask you to pass a Cloudflare Turnstile check, which keeps automated programs from filling the site with fake accounts and reports.

The check loads a script from Cloudflare and sends Cloudflare information about your browser and connection so that it can tell people from programs. We receive only its answer, which we use once to let your request through. Cloudflare's own privacy policy describes what it does with that information.

Cookies, statistics and ads

The first time you visit we show a choice: reject all, accept all, or pick what to allow. Nothing from Google is loaded unless you agree, the site works the same either way, and you can change your mind at any time with “Cookie settings” in the footer. Your choice is kept in your browser (local storage) and is not sent to us.

Statistics: if you allow them, we load Google Tag Manager, which in turn loads the measurement tools we set up in it (such as Google Analytics). Those tools may set cookies and receive your IP address, details of your browser and the pages you view. We use the results to see which pages are used and to improve the site.

Advertising: if you allow it, Google AdSense shows ads on some public pages. Google and its partners may use cookies and data from your device to choose and measure ads, and to personalise them. Third-party vendors, including Google, use cookies to serve ads based on your earlier visits to this and other websites. You can opt out of personalised advertising in Google's Ads Settings (https://adssettings.google.com) or at https://www.aboutads.info, and you can read how Google uses data when you use its partners' sites at https://policies.google.com/technologies/partner-sites.

We do not load these on the pages for signing in, signing up, resetting a password, confirming an e-mail address, or on your account and monitors, and we do not send Google page views from them or the part of any address after the question mark.

Checking a website

When you check a website we request it from our servers and show you the result. A one-off check is not saved.

Having an account

An account stores your name, your email address and a hash of your password (never the password itself).

It also stores the websites you monitor with their settings and every check result (kept for 90 days) and incident we record for them, and your alert channels. The addresses and secrets of alert channels are encrypted in the database.

When you are signed in we keep one cookie that identifies your session. It is not readable by scripts on the page and is removed when you sign out. Your light or dark theme choice is kept in your browser.

We send you email for three things only: confirming your address, resetting a password, and the alerts you set up. Alerts by email go only to the confirmed address of your account.

If you add a Slack, Discord or webhook channel, alerts about your websites are sent to that address.

Your choices

You can delete a monitor, an alert channel or a monitor's history at any time, and you can pause monitoring. Deleting a monitor deletes its check results and incidents.

You can delete your account yourself from the account page. It deletes your monitors with their check results and incidents, your alert channels and their log, and your sign-in sessions.

Questions and requests

If you run a website we check and want us to stop, or you have a question about your data, write to us.

Where the location data comes from

Locations may come from a network provider in front of this site or from the DB-IP City Lite database, which is licensed under CC BY 4.0. IP Geolocation by DB-IP: https://db-ip.com.